What is your return/exchange policy?
Propelled by Passion allows returns and exchanges within (30) days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. Failure to do so can delay the processing of your return.

Exchanges can be made for a different size or color of the original style ordered. If you would like to exchange your item for a different style, please return your items for a refund and place a new order for the style preferred. Return shipping will be paid by the customer.

Returns are processed within 3-5 business days of the package arriving at our facility. This period may be longer during peak and holiday sales periods. 

Once your return is received and inspected, we will notify you if your return is accepted or declined. If Propelled by Passion determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.

We do not accept returns or offer a refund or exchange for worn items and orders past (30) days since the delivery date.

We do not offer returns or exchanges for technology items. All sales are final.

How can I return or exchange merchandise?

If you wish to return or exchange unworn, new merchandise, please follow the instructions below.

Email propelledbypassion@gmail.com to notify us about the return or exchange within (30) days of original purchase delivery date and we will send you further instructions. 

To return your product you will be responsible for paying for the shipping costs for returning the item. Shipping, handling and other charges are not refundable. If you receive a refund. We cannot accept C.O.D. deliveries.

When shipping the item please choose a trackable shipping method and retain the information until your credit is processed.

Please do not send your item(s) back until you contact us and receive further instructions.

If you have any questions, please contact us at propelledbypassion@gmail.com.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You can expect a refund within 30 days of our receiving the returned order.

Please Note: We will process your credit immediately upon approval of the returned product. However, refunds may take up to one billing cycle to appear on your statement due to varying processing times between financial organizations.

Exchanges (if applicable):

If you need a different size in the original style ordered we are happy to exchange unworn, new merchandise if the size is in stock.  The fastest way to get an exchange is to send us an email at propelledbypassion@gmail.com.

Since inventory changes quickly, we can't guarantee availability of desired exchange products. We recommend that you contact us and inquire about the availability of the product you want to receive in exchange by sending us an email at propelledbypassion@gmail.com within (30) days of the original order delivery date.

Final Sale:

We do not accept returns or exchanges on technology items and "final sale" merchandise or otherwise noted as non-returnable on the product page.