What is your shipping policy?

Our goal is to ship your order as soon as possible. We typically ship orders within 1 – 5 business days once the full payment is received. In order to get your order to you in a timely manner some items will be shipped separately. 

Orders may be delayed because we reserve the right to verify billing and/or shipping information.

Shipping costs are automatically calculated during checkout, based on weight size and distance for both domestic and international shipping. Items will be shipped via USPS or UPS but some shipping restrictions may apply. Orders will be shipped during business days. Business days are Monday-Friday, excluding federal holidays within the United States. 

Delivery time is an estimate and may vary based on the carrier, shipping method selected, and delivery location.

Please note shipping carriers are experiencing delays due to weather conditions and the pandemic. We apologize for the delay in delivery of your items.

Propelled by Passion is not responsible for items lost, damaged, or stolen in transit and/or upon delivery. All risks associated are assumed by the shipping courier.

What is your international shipping policy?
We may ship to some international countries. International orders may be subject to duties and taxes billed by the destination country’s customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.

Note: If you refuse delivery of the shipment, you will be held responsible for payment of all return shipping fees and any applicable fees, duties, and taxes. Shipping & any other fees are not refundable for undeliverable shipments or refused shipments and will be deducted automatically from your original form of payment.  

What is your tax policy?

Propelled by Passion is obligated to collect sales tax in the following states: New York

Please note that on-screen order totals reflect estimated taxes. The actual charge to your credit card will reflect actual applicable state and local taxes calculated at the time your order is shipped.